Effective Friday, March 20, 2020, all MidwestHR offices will be initiating the second level of our Emergency Preparedness Plan.
To protect and support our team members during this pandemic emergency, all members will be working remotely starting on March 20th. We will be following the recommendations of the Centers of Disease Control (CDC), the World Heath Organization (WHO), the Illinois Department of Public Health (IDPH) along with the orders of our local and federal authorities. We anticipate returning to our offices as of Monday, March 30th, if no further developments warrant otherwise.
All team members have been provided hardware, systems and supplies to fully manage their duties remotely during this event, there will be no interruption of service to you or your employees. Our team members will be available via email and their direct lines during their normal working hours. Your dedicated service team is listed on your dashboard of the Manager Portal or on your personal Employee Portal. Below is a link to a directory of our team members and department emails:
During this time, we recommend that all forms and requests go via email directly to your service team member or our company departments. If faxing is your only option, please use this number during this event: (866) 662-9602. Please make sure to indicate your team member and department destination so information can be routed correctly.
As indicated per our notice on March 16th, printing of non-essential material will be immediately suspended. This includes non-live payroll check stubs and all related payroll reports normally delivered to your office. This information is readily available via the Employee Portal (pay check stubs) and the Managers Portal (payroll reports). If you need guidance on how to access this data, please reach our to your Payroll Specialist for assistance.
As requested, please promote direct deposit or pay cards for all your employees not currently on these methods of payment. We cannot guarantee delivery of checks via US Mail, FedEx, UPS or other courier service during this global crises. If you need pay cards issued to your employees, please contact your Payroll Specialist as soon as possible. Employees can easily enroll for direct deposit via the Employee Portal. Notices will be going out to all employees today stressing participation in electronic payment and instructions will be provided on how to enroll in Direct Deposit via the portal.
These are extremely unique times. MidwestHR is dedicated to you and your employees to insure that all payrolls are processed timely and without delay. We will continuously monitor developments regarding the COVID-19 epidemic and provide information to you and your employees as it becomes available. If you have any questions or concerns, please do not hesitate to reach out to your service team.
Thank you for your continued partnership and be well!